When it comes to a dining establishment such as a restaurant, many people have questions about how to best ensure that they are delivering the quality and service that people expect. We have all seen situations in a restaurant that may not have pleased us, whether it was service, quality of food, the server or whatever else. Whenever it happens, it is unforgettable.
Thankfully, the formula to deliver great quality is simple. Guests should be treated as if they are your personal friends that have visited your home. You must treat them with care and attentiveness while providing a clean and enjoyable place for them to enjoy their meal. These basic principles will have customers coming back again and again. The simple fact of the matter is that guests are looking for quality in every aspect of their dining experience. They should always feel like there was value during their time in your establishment, regardless of the prices.
The elements that compose this sense of value are a quality atmosphere, the quality of the food, outstanding service, friendly interaction with customers, and prompt delivery of food. One important tool in the tool set of a restaurant is the ability to gain feedback from the people that have come to dine. This is communicated in a number of ways including customer comment cards. These cards offer patrons a channel to relate their customer experience. You’ll see cards like this laid out on a table, delivered by a server or in the lobby area of a restaurant.
Jerry Simonelli is an extremely experienced event lead for a restaurant in Illinois. He has used his knowledge and background in event planning and entertainment to create a great dining experience for many years.
Thankfully, the formula to deliver great quality is simple. Guests should be treated as if they are your personal friends that have visited your home. You must treat them with care and attentiveness while providing a clean and enjoyable place for them to enjoy their meal. These basic principles will have customers coming back again and again. The simple fact of the matter is that guests are looking for quality in every aspect of their dining experience. They should always feel like there was value during their time in your establishment, regardless of the prices.
The elements that compose this sense of value are a quality atmosphere, the quality of the food, outstanding service, friendly interaction with customers, and prompt delivery of food. One important tool in the tool set of a restaurant is the ability to gain feedback from the people that have come to dine. This is communicated in a number of ways including customer comment cards. These cards offer patrons a channel to relate their customer experience. You’ll see cards like this laid out on a table, delivered by a server or in the lobby area of a restaurant.
Jerry Simonelli is an extremely experienced event lead for a restaurant in Illinois. He has used his knowledge and background in event planning and entertainment to create a great dining experience for many years.